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Terms of Service

Last updated: 26 August 2026

1. Acceptance of terms

These Terms of Service ("Terms") govern your use of the website https://kagein.com/ and your transactions with Kage International Sdn Bhd (Company No. 1412562T / 202101012263) ("Kage", "we", "us"). By accessing the site or transacting with us, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the site or transact with us.

2. Eligibility

  • You must be at least 18 years old and legally able to enter into a contract.
  • You must be the lawful owner of any gold you sell to us, free of liens, charges or third-party claims.
  • We may require identity verification under Malaysia's anti-money-laundering laws (see Section 3) before completing any transaction.

3. Identity verification & AML

We are subject to the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA) and related regulations. We will collect and record your identification (NRIC or passport) and transaction details as required, and we may refuse, suspend or report any transaction where verification cannot be completed or where we suspect unlawful activity. We may report suspicious transactions to the relevant authorities without notice to you.

4. Selling gold to Kage

  • Valuation: Buy-back quotes are pegged to the live global spot price and our daily rates, which are indicative only until your item has been physically verified for purity and weight.
  • Verification: We assess purity through standard gold testing methods and weigh your item in your presence. The final quotation is based on the verified purity, weight and applicable daily rate.
  • Acceptance: A quote is not binding on us until you accept it. Once you accept, the sale is agreed.
  • Payment: On acceptance we pay you by instant bank transfer to the account you provide. Payment is final — see Section 7.

5. Buying gold from Kage

  • Availability: Products displayed on our website are subject to stock availability and live price fluctuations. To purchase, please contact us via WhatsApp to verify current stock and confirm the price.
  • Order & confirmation: We calculate the final total and confirm the purchase with you (including purity and weight). The confirmed price is binding once you proceed to payment.
  • Invoice & payment: We issue an invoice; payment is by bank transfer. We reserve the item on receipt of full cleared payment.
  • Collection: We offer free storage for up to 7 calendar days after payment verification. Orders must be collected within this timeframe. Kage will not be liable for any loss or damage to uncollected items after the 7-day period.

6. Pricing & market risk

Gold prices fluctuate. Quotes and rates are indicative and non-binding until a transaction is agreed under Sections 4–5. We are not liable for changes in market price between a quote and completion, and we do not provide investment advice. You transact at your own risk.

7. No refund, no cancellation (final sale)

All sales of gold are final. Once payment has been cleared (whether you are selling to us or buying from us), the transaction is not cancellable and not refundable. There is no cooling-off period and no right to return gold for refund or exchange.

The only exception is a genuine defect or error on our part (for example, an item we supplied that is materially non-conforming to its description): in that case we will, at our discretion, repair, replace or correct the item. Claims must be raised within 7 days of collection/delivery. This does not affect any non-excludable statutory right you may have under Malaysian law.

8. Prohibited conduct

You must not offer to sell, or attempt to transact, any item that is:

  • stolen, counterfeit, or the proceed of any unlawful activity;
  • not lawfully owned by you; or
  • subject to any legal restriction on sale or transfer.

We may refuse any transaction and report suspected offences to the authorities.

9. Limitation of liability & indemnity

  • To the maximum extent permitted by law, our aggregate liability for any claim arising from a transaction or the site is limited to the value of that transaction.
  • We are not liable for indirect, incidental or consequential losses, or for any loss arising from market price movement.
  • You indemnify us against any claim, loss or cost arising from your breach of these Terms, your misrepresentation of ownership, or your unlawful conduct.
  • Nothing in these Terms excludes liability that cannot be excluded under Malaysian law (including for death or personal injury caused by negligence, or for fraud).

10. Intellectual property

The site, its content, marks and logos are owned by Kage or its licensors. You may not copy, reproduce or exploit them without our prior written consent.

11. Changes to these Terms

We may update these Terms from time to time. The latest version is posted on this page with a revised "Last updated" date, and applies to transactions on or after that date.

12. Governing law & disputes

These Terms are governed by the laws of Malaysia. You agree to submit to the non-exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

13. Contact

Questions about these Terms can be sent to us via:

  • Email: admin@kagein.com
  • WhatsApp: +6017-710 8966
  • Address: Kage International Sdn Bhd, 1-12, Suria North Kiara, Jalan Sri Bintang, Segambut, 52100 Kuala Lumpur.